Customer Service
Shipping
United States Orders
We offer free economy shipping on orders over $300 within the contiguous United States. You can select your preferred shipping speed at checkout.
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Processing Time: Most orders ship within 2–5 business days. During peak periods, please allow up to 7 business days.
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Shipping Days: Monday–Friday (excluding U.S. holidays).
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Express Shipping: Orders placed with Next Day or 2-Day Shipping after 12 PM ET will ship the following business day.
International Orders
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Require 2 additional business days for processing.
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Where available, duties and taxes are calculated at checkout, so the price you see is your final total.
In-Store Pickup (NYC Store)
If your entire order is in stock at our Lower East Side store, in-store pickup will be available at checkout.
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Most pickup orders are ready within 24 hours.
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You’ll receive an email notification once your order is ready.
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Please bring a photo ID that matches the billing information used for the order.
If your order is not picked up within 7 days of notification, it will be automatically refunded to your original payment method.