Returns

Online Returns

Please note that we are unable to accept online returns in our store.

Eligible online purchases may be returned for store credit or exchange only. We do not offer refunds to the original payment method.

You have 14 days after receiving your order to request a return. Once approved, you have 7 days to ship the item back to us.

All sale items, sunglasses, jewelry, gift cards, and items marked final sale are final sale and cannot be returned or exchanged.

To be eligible for a return or exchange, items must be unworn, unused, with their original tags attached, and in their original packaging. A receipt or proof of purchase is required.

Customers are responsible for the cost of return shipping labels and shipping costs associated with exchanges, including shipping the replacement item.

For any return questions, please contact help@essxnyc.com.

Domestic Returns

To request a return in the US, please visit our online returns portal.

Once your request is approved, you will receive instructions for returning your item. Customers are responsible for the cost of the return shipping label. Items sent back without prior approval will not be accepted.

International Returns

To request an international return, please email help@essxnyc.com with your order number and the items you would like to return.

International customers are responsible for arranging and paying for return shipping. Once approved, returns should be sent to:

ESSX
140 Essex Street
New York, NY 10002
USA

Items sent back without prior approval will not be accepted.

In-Store Returns

Eligible full-priced clothing purchased in-store may be returned for store credit or exchanged within 7 days of purchase. Items must be unworn, with their original tags attached, and accompanied by a receipt.

All sale items, sunglasses, jewelry, gift cards, and items marked final sale cannot be returned or exchanged.

Damages and Issues

Please inspect your order upon receipt and contact help@essxnyc.com immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned or exchanged:

• All sale items and items marked final sale

• Sunglasses and jewelry

• Gift cards

• Perishable goods, including food, flowers, and plants

• Custom, special-order, or personalized items

• Personal care goods, including beauty products

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about the eligibility of a specific item.

Exchanges

Eligible items may be exchanged, subject to availability and approval. Please request your exchange through our online returns portal for domestic orders or email help@essxnyc.com for international orders.

Customers are responsible for the return shipping label and the cost of shipping the replacement item.

Store Credit

Once we receive and inspect your return, we will notify you whether it has been approved. Approved returns will be issued as store credit. We do not issue refunds to the original payment method for standard returns.

For questions about the status of your return or store credit, please contact help@essxnyc.com.